Solutions

6sense Revenue AI™ for Marketing

6sense Revenue AI™ for Sales

Copied

Customer Experience

Q: How many companies use Customer Experience software these days?

Around the world in 2024, over 747,221 companies are currently using one or more Customer Experience software. Out of these, there are 464,333 companies using Customer Experience tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Experience software space?

The top few companies that have the most significant market share in the Customer Experience space are Zendesk with 18.11% of market share, Trustpilot with 17.42% of market share, Intercom with 8.18% of market share. Check for other Customer Experience technologies market share here.

Q: What are the top industries that usually use Customer Experience softwares?

The top industries that use Customer Experience software are Marketing (11,949), Technology (9,052), Digital Marketing (8,732).

Gain market share and customer base information about the top Customer Experience software. Check out our list of Customer Experience Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

251

Technologies Tracked

983295

Companies Tracked

Categories related to Customer Experience

Live Chat

Customer Experience

Forms And Surveys

Membership Management

Customer Engagement

Top 5 Customer Experience technologies in 2024

Over 983295 companies are using Customer Experience tools. Zendesk with 18.11% market share (178072 customers), Trustpilot with 17.42% market share (171306 customers), Intercom with 8.18% market share (80442 customers).

Technology

Market Share

Customers

Zendesk

18.11%

178072

Trustpilot

17.42%

171306

Intercom

8.18%

80442

Adobe Marketing Cloud

7.44%

73199

Freshworks

3.53%

34667

Others

45.32%

445609

Customer Experience Customers by Employee Size

The majority of Customer Experience category falls in the company size of 0 - 9 employees (343888 companies), 20 - 49 employees (204046 companies), 10 - 19 employees (124049 companies).

Employee Size

Customer Experience Customers by Geography

Companies using Customer Experience technology software are majorly from the United States with 464333 (57.85%), United Kingdom with 106701 (13.29%), Australia with 40296 (5.02%) customers respectively.

Customers

Sign up for 6sense Revenue AI™ to get FREE verified B2B contact data.

Customer Experience Customers by Industry

Top industries that use Customer Experience for Marketing (11949), Technology (9052), Digital Marketing (8732).

Customers

Market Share for Top Customer Experience Technologies

Analyze the market share of popular Customer Experience technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(%)
1	Zendesk	178072	18.11
2	Trustpilot	171306	17.42
3	Intercom	80442	8.18
4	Adobe Marketing Cloud	73199	7.44
5	Freshworks	34667	3.53
6	Adobe Commerce Cloud	33966	3.45
7	Podium	30730	3.13
8	Qualtrics	28386	2.89
9	Campaign Monitor	27412	2.79
10	Yotpo	24870	2.53
11	Smile.io	22940	2.33
12	Smartlook	21918	2.23
13	Zoho CRM	21148	2.15
14	Qualtrics Research Core	19314	1.96
15	Salesforce Service Cloud	17237	1.75
16	Pendo	14489	1.47
17	Pipedrive	14164	1.44
18	Sitecore	12346	1.26
19	OneAll	11586	1.18
20	Bazaarvoice	8079	0.82
21	LiveAgent	7844	0.80
22	LivePerson	7512	0.76
23	Genesys	7394	0.75
24	Feefo	5553	0.56
25	Zoho Desk	5348	0.54
26	Adobe Experience Cloud	5040	0.51
27	Collect.chat	4126	0.42
28	Medallia	4061	0.41
29	Usabilla	3924	0.40
30	ClickTale	3611	0.37
31	Survicate	3602	0.37
32	Five9	3557	0.36
33	Bookafy	3321	0.34
34	PowerReviews	3297	0.34
35	Nebula CX by Kampyle	3124	0.32
36	Genesys PureCloud	3057	0.31
37	WalkMe	2959	0.30
38	Gigya	2957	0.30
39	NiceJob	2360	0.24
40	Cxense Insight	2113	0.21
41	Kustomer	2031	0.21
42	Woobox	1979	0.20
43	Kayako	1844	0.19
44	SendX	1808	0.18
45	Wix Answers	1769	0.18
46	HelpCrunch	1658	0.17
47	QuantumMetric	1586	0.16
48	CallPage	1574	0.16
49	WebEngage	1444	0.15
50	iZooto	1402	0.14
51	Quantcast Choice	1254	0.13
52	SAP Hybris Cloud for Customer	1209	0.12
53	ChurnZero	1207	0.12
54	Grade.us	1139	0.12
55	Confirmit	1098	0.11
56	Oracle Service Cloud	1077	0.11
57	DecibelInsight	1073	0.11
58	Thunderhead.com	1063	0.11
59	amoCRM	1055	0.11
60	Oracle CX	1048	0.11
61	ReferralCandy	1016	0.10
62	UserTesting	774	0.08
63	Quadient	757	0.08
64	TINT	743	0.08
65	Whatfix	737	0.07
66	Adobe Experience Platform	723	0.07
67	ProProfs Knowledge Base	699	0.07
68	Yieldify	699	0.07
69	Webtrekk	620	0.06
70	TeamSupport	605	0.06
71	Adobe Experience Manager Forms	590	0.06
72	NICE CXone	588	0.06
73	GatherUp	555	0.06
74	ForeSee	533	0.05
75	Talisma	500	0.05
76	OpinionLab	481	0.05
77	Nextiva	451	0.05
78	GetFeedback	450	0.05
79	Practice Ignition	438	0.04
80	Reevoo	380	0.04
81	Clarabridge	368	0.04
82	Zoho CRM Plus	367	0.04
83	Thought Industries	348	0.04
84	Totango	344	0.03
85	TapMango	344	0.03
86	Falcon.io	324	0.03
87	AskNicely	311	0.03
88	Vev	282	0.03
89	DeskDirector	270	0.03
90	Barilliance	254	0.03
91	Key Survey	243	0.02
92	Q-nomy	243	0.02
93	Qhub	235	0.02
94	Shipup	215	0.02
95	Hippo Video	201	0.02
96	Satmetrix	197	0.02
97	RumbleTalk	196	0.02
98	Conversocial	191	0.02
99	Nanorep	191	0.02
100	HiConversion	183	0.02
101	Moxtra	173	0.02
102	Planhat	169	0.02
103	LoginRadius	167	0.02
104	BEYABLE	166	0.02
105	Dovetail	162	0.02
106	Vonage Communications APIs (formerly Nexmo)	162	0.02
107	InMoment	159	0.02
108	Vocalcom	158	0.02
109	Zingle	152	0.02
110	Kubra	150	0.02
111	Oracle Fatwire	139	0.01
112	VePlatform	138	0.01
113	KnowledgeOwl	135	0.01
114	Bright Pattern	131	0.01
115	Client Heartbeat	128	0.01
116	ProProfs Survey Maker	119	0.01
117	FUEL CYCLE	118	0.01
118	Cayzu	114	0.01
119	SurveySparrow	107	0.01
120	Cloudrexx	107	0.01
121	CustomerGauge	102	0.01
122	Userbrain	100	0.01
123	Backbase	100	0.01
124	UJET	96	0.01
125	Apptentive	94	0.01
126	PeopleMetrics	88	0.01
127	ReviewTrackers	87	0.01
128	Bluestone PIM	84	0.01
129	Sharpen	79	0.01
130	Survey Analytics	75	0.01
131	Locobuzz	75	0.01
132	Servion	74	0.01
133	Dazzmobile	65	0.01
134	Barcart	65	0.01
135	Method:CRM	64	0.01
136	CXGroup	63	0.01
137	Alida	62	0.01
138	Comarch Loyalty Management	61	0.01
139	SightMill	60	0.01
140	FuseDesk	58	0.01
141	Nicereply	54	0.01
142	Emolytics	51	0.01
143	MaritzCX	47	0.00
144	Rant & Rave	47	0.00
145	SAS/ASSIST	47	0.00
146	Zoomph	45	0.00
147	Moxie Concierge	43	0.00
148	Katabat	43	0.00
149	SeeVolution	41	0.00
150	Chattermill	41	0.00
151	Pointillist	41	0.00
152	Sitecore Experience Commerce	40	0.00
153	Touchpoint Dashboard	39	0.00
154	Retreaver	38	0.00
155	Talkus	38	0.00
156	Google Trusted Stores	37	0.00
157	Oracle Banking Digital Experience	34	0.00
158	UXPressia	33	0.00
159	Interakt	33	0.00
160	AskingPoint	33	0.00
161	RocketLane	33	0.00
162	Oracle Real User Experience Insight	32	0.00
163	Pluck	31	0.00
164	Engagor	31	0.00
165	Scorebuddy	29	0.00
166	Toonimo	29	0.00
167	Honestly	29	0.00
168	SurveyLab	27	0.00
169	Avaya Business Advocate	27	0.00
170	Whisbi	26	0.00
171	eDigitalResearch (Maru EDR)	24	0.00
172	ResponseTek	24	0.00
173	Belly	23	0.00
174	Easyway	23	0.00
175	Temper.io	21	0.00
176	Antavo	20	0.00
177	oorjit	20	0.00
178	CMNTY	19	0.00
179	InviteManager	19	0.00
180	ITSM 365	19	0.00
181	UXprobe	18	0.00
182	Concentrix Catalyst	18	0.00
183	Ushur	18	0.00
184	Salesmachine	16	0.00
185	Yonyx	16	0.00
186	CrazyCall	15	0.00
187	Reputology	15	0.00
188	OneWelcome	15	0.00
189	Starred	14	0.00
190	Iridize	14	0.00
191	Retently NPS	14	0.00
192	Vocoll	14	0.00
193	Oracle Unity Customer Data Platform	14	0.00
194	OXON	13	0.00
195	Movate	13	0.00
196	SurveyExpression	11	0.00
197	Market Force Information	11	0.00
198	Bugwolf	10	0.00
199	Experiture	10	0.00
200	Journey Sales	10	0.00
201	KANA Express	10	0.00
202	CloudCherry	10	0.00
203	Thanx Media	10	0.00
204	Zenloop	10	0.00
205	Logicalware	9	0.00
206	IBM Tealeaf	9	0.00
207	SuiteCX	9	0.00
208	OpenText Communications Center Enterprise (CCE)	9	0.00
209	Auryc	9	0.00
210	Acromobile	8	0.00
211	SimpleFeedback	8	0.00
212	Promoter Ninja	8	0.00
213	ProcedureFlow	8	0.00
214	Mi4biz	8	0.00
215	Survey Galaxy	7	0.00
216	VenueLytics	7	0.00
217	UserRules	7	0.00
218	ServiceDock	7	0.00
219	IBM Watson Customer Experience Analytics	7	0.00
220	Sprinklr Modern Care	7	0.00
221	ThoughtBuzz	6	0.00
222	Perkville	6	0.00
223	Guideblocks	6	0.00
224	Quiq Messaging	6	0.00
225	Survtapp	6	0.00
226	3CLogic	5	0.00
227	Antlere	5	0.00
228	Pisano	5	0.00
229	Slapfive	5	0.00
230	Survaider	5	0.00
231	Akamai Intelligent Edge Platform	5	0.00
232	RenegadeWorks	4	0.00
233	Zonka Feedback	4	0.00
234	Abacus Webvision Cloud	4	0.00
235	Team Sales Agent	4	0.00
236	Nextpond	3	0.00
237	ShowHows	3	0.00
238	ATryBox	3	0.00
239	Intouch Insight	3	0.00
240	Gotcha	3	0.00
241	erxes Inc	3	0.00
242	Akio	3	0.00
243	BankBuddy	3	0.00
244	Qwary	3	0.00
245	Mvix Digital Signage	2	0.00
246	CallidusCloud CX	2	0.00
247	ReviewSpreader	2	0.00
248	Lily Enterprise	2	0.00
249	Oracle RightNow Engage	2	0.00
250	Feedbackly	2	0.00
251	SnapSolv	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Experience software market leaders?

Top leaders in the category for Customer Experience software are Zendesk, Trustpilot, Intercom. Here, you can view a full list of Customer Experience tools in the market.